Tell Us
Report the legitimate missed-service issue within 24 hours of the affected visit.
The DWM 100% Clean Yard Guarantee
Our 100% Satisfaction Guarantee for Dog Waste Removal
Love your clean yard, or we make it right. If we do not deliver the service we promised, report it within 24 hours and DWM will correct the affected service area.
No arguing. No runaround. We make it right.
What it means
DWM stands behind the promised visit.
The guarantee is designed to reduce the risk of starting recurring service. If a legitimate missed-service issue happens, tell DWM within 24 hours so the affected area can be corrected.
The policy applies to the affected service visit. It does not create unlimited refunds, refund an entire subscription history, or cover issues outside the agreed service scope.
Service recovery
How We Make It Right
We Correct It
DWM returns to correct the affected service area at no additional charge.
Still Not Right?
If DWM still fails to deliver the promised service after correction, the affected visit may be free or refunded according to the applicable payment method and policy.
What customers should expect
Clear service standards, clear limits.
Agreed Service Area
DWM services the agreed yard area for the scheduled visit.
Safe Access
Customers are responsible for providing safe access and securing dogs before service.
Timely Reporting
Issues must be reported within 24 hours so they can be reviewed while the visit is current.
Affected Visit Only
Any free-service or refund provision applies to the affected visit, not the full membership history.
Reasonable exclusions
What the guarantee does not cover
The guarantee does not cover new mess created after service, locked gates or unsafe access, unsecured dogs, areas outside the agreed scope, heavy buildup that required a separate quote, weather or property conditions that prevent safe service, or pre-existing yard issues unrelated to the scheduled visit.
If there is a question, DWM will review the issue and explain the next step plainly.
Guarantee FAQ
Clean Yard Guarantee Questions
How do I report an issue?
Text or call DWM at 832-695-7859 within 24 hours of the affected visit. Include the service address and what was missed.
Will DWM come back?
For a legitimate missed-service issue, DWM gets an opportunity to correct the affected service area at no additional charge.
What if the correction still does not solve it?
If DWM still fails to deliver the promised service after the correction attempt, the affected visit may be free or refunded according to the applicable payment method and policy.
Does this apply to the whole subscription?
No. The free-service or refund language applies to the affected service visit only.
Start with less risk
Ready for a cleaner yard?
Get a free quote for recurring dog waste removal in Humble, Atascocita, Kingwood, and nearby Northeast Houston communities.